Consumer Disputes

Consumer law is something all of us brush with on a daily basis, and many situations arise where somebody is not satisfied with a product or service which they have purchased for one reason or another. This could be because the product or service bought is defective or of poor quality or because it differs from how it was described.

There are many laws in place to protect the consumer in cases where they have been sold short, and these seek to recompense the buyer when they have been let down.  The Sale of Goods Act and the Supply of Goods and Services Act among others provide a powerful body of legislation which shapes the rights of the consumer. In addition to this there are also specific rules which protect those buying products over the internet or from door-to-door salesmen.

Subsequently this can give rise to disputes where a customer believes they are entitled to a refund, but the seller or service provider will not comply. In cases like these the consumer can take the case to the County Court in order to enforce their consumer rights. If the court’s verdict falls on the side of the consumer then the seller must grant the buyer what they are entitled to whether it be a replacement or full refund.

With regard to the provision of services, the victims of unscrupulous salespeople such as cowboys often have to turn to the county courts in order to assert their rights, given the evasiveness of such dodgy operators and their unwillingness to negotiate.